廣東科學(xué)技術(shù)職業(yè)學(xué)院2019年三二分段轉(zhuǎn)段考核

旅游管理專(zhuān)業(yè)技能考核評(píng)分標(biāo)準(zhǔn)及英語(yǔ)會(huì)話(huà)題庫(kù)

（公開(kāi)）

說(shuō)明：10人位的正式中餐宴會(huì)，每位考生擺放主人位以及主人位相鄰右、左兩側(cè)的第一主賓位、第二主賓位3個(gè)餐位即可。要求7分鐘完成全部操作。

說(shuō)明：每位考生從30道“漢譯英”、30道“英譯漢”、20道“情景應(yīng)答”題中分別隨機(jī)抽取一道題作答。要求3分鐘完成。

32—40分：語(yǔ)法正確，詞匯豐富，語(yǔ)音語(yǔ)調(diào)標(biāo)準(zhǔn)、流暢，熟練、流利地掌握旅游職業(yè)崗位英語(yǔ)，對(duì)不同語(yǔ)境有較強(qiáng)反應(yīng)能力，有較強(qiáng)的英語(yǔ)交流能力。

24－32分：語(yǔ)法與詞匯基本正確，語(yǔ)音語(yǔ)調(diào)尚可，允許有個(gè)別母語(yǔ)口音，較熟悉旅游職業(yè)崗位英語(yǔ)，對(duì)不同語(yǔ)境有一定的適應(yīng)能力，有一定的英語(yǔ)交流能力。

16－24分：語(yǔ)法與詞匯有錯(cuò)誤，發(fā)音有缺陷，但不嚴(yán)重影響交際。對(duì)旅游職業(yè)崗位英語(yǔ)有一定了解，對(duì)不同語(yǔ)境的應(yīng)變能力較差。

16分以下：語(yǔ)法與詞匯有較多錯(cuò)誤，停頓較多，嚴(yán)重影響交際。旅游職業(yè)崗位英語(yǔ)掌握不佳，不能適應(yīng)語(yǔ)境的變化。

1.     When will I have my laundry back?

譯：我什么時(shí)候能取回送洗的衣服？

2.     Here’s your room. May I put your luggage/baggage here?

譯：這是您的房間。我把您的行李放這里好嗎？

3.     You’ve got three pieces of luggage/baggage. Is that right, sir?

譯：先生，您一共有三件行李，是嗎？

4.     Excuse me, could you return the printer because another guest wants to use it.

譯：請(qǐng)把打印機(jī)還給我們好嗎？有一個(gè)客人要用。

5.     Is there a tag attached to the luggage/baggage?

譯：行李上面有標(biāo)簽嗎？

6.     I’ll send them up to your room, just one moment, please.

譯：我馬上把東西送到您的

7. How late do you stay open?

譯：你們幾點(diǎn)打烊？

8. I’m sorry, sir. There’s no vacant table for the moment.

譯：先生，很抱歉。現(xiàn)在沒(méi)有空位了。

9. We’ll give you a 20% discount.

譯：我們給您八折優(yōu)惠

10. In whose name was the reservation made？

譯：請(qǐng)問(wèn)以誰(shuí)的名義預(yù)訂的？

11. Would you come this way please?

譯：請(qǐng)您這邊走。

12. Here’s the menu. Please take your time .

譯：這是菜單。請(qǐng)您慢慢看。

13. What are your specialties?

譯：你們的特色菜是什么？

14. How would you like your prawn prepared?

譯：您的蝦準(zhǔn)備怎么做呢？

15. Please pay the bill at the cashier’s desk.

譯：請(qǐng)?jiān)谑浙y臺(tái)結(jié)賬。

16. Could you please sign here, sir?

譯：先生，請(qǐng)?jiān)谶@兒簽字。

17. Is everything to your satisfaction?

譯：請(qǐng)問(wèn)是否一切都滿(mǎn)意？

18.Your room number is 3611. Follow me please.

譯：您的房號(hào)是3611。我?guī)�您過(guò)去。

19. Please contact us if you have any problems, sir.

譯：先生，有什么問(wèn)題請(qǐng)與我們聯(lián)系。

20. We’ll do our best to help you.

譯：我們會(huì)盡力給予幫助。

21. The room is at the end of the corridor.

譯：房間在走廊的盡頭。

22. You can make long distance calls from your room.

譯：您可以在房間里打長(zhǎng)途電話(huà)。

23. I’m sorry, sir. I’m going to your room as soon as I finish this one.

譯：對(duì)不起，先生，我打掃完這個(gè)房間就去您的房間。

24. If you have any requests, please don’t hesitate to let us know.  

譯：如果您有需求，請(qǐng)隨時(shí)找我們。

25. Could you check the contents in your parcel?

譯：您檢查一下您包裹里的物品好嗎？

26. We’re very sorry for the delay, sir. Your luggage/baggage was wrongly delivered to Room 608.

譯：很抱歉行李送晚了，您的行李被誤送到608房間了。

27. We apologize for troubling you so much.

譯：很抱歉給您添了這么多麻煩。

28. I’m sorry to disturb you.

譯：對(duì)不起打擾了。

29. I assure you it will never happen again.

譯：我向您保證這類(lèi)事情以后不會(huì)再發(fā)生了。

30. How would you like to pay, by credit card or in cash?

譯：請(qǐng)問(wèn)您要怎么付款，刷卡還是付現(xiàn)金？

1.Q：What would you say if the guest wants you to bring some drinks for him?

A：I will send them to your room right away.

2.Q：What would you say if the guest tells you the temperature is low in the room?

A：I will adjust the air-conditioning for you.

3.Q：What would you say when you want to know whether the guest needs some more help?

A：Is there anything else I can do for you?

4.Q：How will you introduce a guestroom to the guest？

A：I will introduce the equipment, the views, the services provided and so on to the guest.

5.Q：What do you need to check when you collect the guest’s laundry?

A： I will check how many pieces of laundry there are and see if the guest has filled in the laundry list.

6.Q：How would you deal with a wrong bill?

A：I will apologize first, and then check it with the department concerned.

7.Q：What should you say when you notice a guest is not feeling well?

A：I’m sorry to hear that you are not feeling well. What’s the matter, Mr Simon? Is there anything I can do for you?

8. Q：What would you like to say to the guest who walks into your restaurant for dinner?

  A：Welcome to our restaurant. Do you have a reservation?

9. Q：If you are a hostess, what’s the first thing you have to find out when the guest comes?

A：I have to find out whether the guest has a reservation or not.

10. Q：What would you like to say if the guest wants a table that has been reserved?

A：I’m sorry, sir. That table has been reserved, but would you like to have the table over there?

11. Q：What would you like to say if the guest wants to know the business hours in your restaurant?

  A：We’re open from 6:30 a.m. to 10:00 p.m.

12. Q：Before taking orders for the guest, what should you usually offer?

A：I should offer the menu and the wine list.

13. Q：What would you like to say when you want to take order from the guest?

A：May I take your order now?

14. Q：What would you like to say when you want to recommend something to the guest?

A：May I recommend…? / How about…? / Why not try our…? / Would you like to try?

15. Q：After you have finished the orders, what would you like to say?

A：Thank you. Please wait a minute, we’ll be back soon with your orders.

16. Q：What would you like to say to the guest when all the dishes have been served?

A：That should be all you ordered. Enjoy your meal.

17. Q：Ｗhat would you like to say when the guest has been waiting for a long time?

A：I’m sorry to have kept you waiting.

18. Q：Ｗhat would you like to say when the guest orders a cup of coffee?

A：Would you like black coffee or white coffee? / Would you like your coffee with cream or milk?

19. Q：What would you like to say when you recommend special drinks to the guest?

A：Would you like to try our special drinks?

20. Q：What will you say to the guest when he is leaving the restaurant?

A：Thank you for your coming. / We are looking forward to serving you again.