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廣東科學(xué)技術(shù)職業(yè)學(xué)院對(duì)口中職學(xué)校三二分段轉(zhuǎn)段考核空中乘務(wù)專(zhuān)業(yè)技能測(cè)試題庫(kù)

2019/5/22 23:31:27   來(lái)源:廣東科學(xué)技術(shù)職業(yè)學(xué)院   閱讀:12236   我要評(píng)論 
內(nèi)容摘要:廣東科學(xué)技術(shù)職業(yè)學(xué)院對(duì)口中職學(xué)校三二分段轉(zhuǎn)段考核空中乘務(wù)專(zhuān)業(yè)技能測(cè)試題庫(kù)一、技能測(cè)試項(xiàng)目2:客艙廣播詞1、女士們、先生們:我們的飛機(jī)已經(jīng)開(kāi)始下降。請(qǐng)您系好安全帶,調(diào)直座椅靠背,收起小桌板(及腳踏板),靠窗邊的旅客請(qǐng)您協(xié)助將遮光板打開(kāi)。請(qǐng)您關(guān)閉手提電腦及電子設(shè)備。為了您的安全,在飛...


廣東科學(xué)技術(shù)職業(yè)學(xué)院對(duì)口中職學(xué)校三二分段轉(zhuǎn)段考核空中乘務(wù)專(zhuān)業(yè)技能測(cè)試題庫(kù)

廣東科學(xué)技術(shù)職業(yè)學(xué)院對(duì)口中職學(xué)校三二分段轉(zhuǎn)段考核空中乘務(wù)專(zhuān)業(yè)技能測(cè)試題庫(kù)


廣東科學(xué)技術(shù)職業(yè)學(xué)院對(duì)口中職學(xué)校三二分段轉(zhuǎn)段考核空中乘務(wù)專(zhuān)業(yè)技能測(cè)試題庫(kù)

廣東科學(xué)技術(shù)職業(yè)學(xué)院  

對(duì)口中職學(xué)校三二分段轉(zhuǎn)段考核  

空中乘務(wù)專(zhuān)業(yè)技能測(cè)試題庫(kù)

廣東科學(xué)技術(shù)職業(yè)學(xué)院對(duì)口中職學(xué)校三二分段轉(zhuǎn)段考核空中乘務(wù)專(zhuān)業(yè)技能測(cè)試題庫(kù)

一、技能測(cè)試項(xiàng)目2:客艙廣播詞


1、女士們、先生們:

我們的飛機(jī)已經(jīng)開(kāi)始下降。請(qǐng)您系好安全帶,調(diào)直座椅靠背,收起小桌板(及腳踏板),靠窗邊的旅客請(qǐng)您協(xié)助將遮光板打開(kāi)。請(qǐng)您關(guān)閉手提電腦及電子設(shè)備。為了您的安全,在飛機(jī)著陸及滑行期間,請(qǐng)不要開(kāi)啟行李架。(稍后,我們將調(diào)暗客艙燈光。)

謝謝!

Ladies and Gentlemen, 

We are beginning our final descent. Please fasten your seat belt,return your seat back to the upright position and stow your tray table, (and return your footrest to its initial position) . If you are sitting beside a window, please help us by opening the sunshades. All laptop computers and electronic devices should be turned off at this time. We kindly remind you that during the landing and taxiing please do not open the overhead bin. (We will be dimming the cabin lights for landing).

Thank you!


2、尊敬的女士們、先生們:

歡迎您來(lái)到   ,(現(xiàn)在是當(dāng)?shù)貢r(shí)間  月__日  點(diǎn)__分,)外面的溫度為攝氏___度,華氏___度。

飛機(jī)還需要滑行一段時(shí)間,在“系好安全帶”指示燈關(guān)閉前,請(qǐng)保持安全帶扣好,不要打開(kāi)手提電話。

下飛機(jī)時(shí)請(qǐng)帶好您的全部手提物品。您的交運(yùn)行李請(qǐng)?jiān)诘竭_(dá)廳領(lǐng)取。

感謝您選乘中國(guó)南方航空公司的航班。

女士們、先生們,再會(huì)!

Ladies and Gentlemen,

We have just landed at ___ airport. (Now the local time is ___ .)The outside temperature is ___ degrees Celsius, ___ degrees Fahrenheit.

 Please remain seated and keep your seat belts fastened until the “Fasten Seat Belt Sign” has been turned off.

When you disembark, please take all your belongings. Your checked baggage may be claimed in the baggage claim area.

Thank you for choosing China Southern Airlines.

It has been a pleasure looking after you and we hope to see you again.

Thank you and have a pleasant day!

3、女士們、先生們:

我們的飛機(jī)正經(jīng)歷較強(qiáng)烈的顛簸 (接機(jī)長(zhǎng)通知,大約在___分鐘后,我們的飛機(jī)將經(jīng)過(guò)一段氣流不穩(wěn)定區(qū),會(huì)有持續(xù)的較強(qiáng)烈顛簸)。請(qǐng)您坐好,系好安全帶,洗手間暫停使用。正在用餐的旅客,請(qǐng)當(dāng)心餐飲弄臟衣物。同時(shí),我們將暫?团摲⻊(wù),請(qǐng)您諒解。謝謝!

Ladies and Gentlemen,

Our aircraft is now experiencing some moderate turbulence, and it will last for some time. (The captain has informed us that we will pass through an area of rough air in ____ minutes, the moderate turbulence will last for __ minutes.)Please be seated, fasten your seat belt. Do not use the lavatories. Please watch out while taking meals. Cabin service will be suspendedfor a moment. Thank you!


4、尊敬的女士們、先生們:

我們將調(diào)暗客艙燈光以便您在旅途中得到良好的休息。需要閱讀的旅客請(qǐng)打開(kāi)閱讀燈。

我們?cè)俅翁嵝涯,在飛行全程中請(qǐng)系好安全帶。

謝謝!

Ladies and Gentlemen,

To ensure a good rest for you, we will be dimming the cabin lights. If you wish to read, you may turn on the reading light.

Because your safety is our primary concern, we strongly recommend you keep your seat belt fastened throughout the flight.

Thank you!





5、女士們、先生們:

現(xiàn)在地面工作人員需要重新核對(duì)機(jī)上旅客的機(jī)票(和護(hù)照),請(qǐng)您按登機(jī)牌上的座位就坐。

感謝您的理解與配合。

Ladies and Gentlemen,

May we have you attention please!

The immigration and customs officers now need to re-check passenger identification. Please return to your assigned seat and show the officers your (passport and) tickets.

Thank you for your cooperation.


6、女士們、先生們:

現(xiàn)在是(主任)乘務(wù)長(zhǎng)廣播,接到機(jī)長(zhǎng)通知,本架飛機(jī)由于機(jī)械故障原因?qū)⑼七t起飛,對(duì)此我們深表歉意!機(jī)務(wù)人員正在對(duì)飛機(jī)進(jìn)行檢查維修。請(qǐng)您在座位上休息等候,進(jìn)一步的消息我們將隨時(shí)廣播通知您。

感謝您的耐心等待。

Ladies and Gentlemen,

This is your (chief) purser speaking. The Captain has informed us that due to a minor mechanical problem with this aircraft our departure will be delayed. Our maintenance staff is working diligently to solve this problem. As your safety is our primary concern, please remain in your seat. Further information will be provided as soon as possible.

Thank you for your understanding and patience!


7、女士們、先生們:

由于本架飛機(jī)錄像系統(tǒng)出現(xiàn)故障,不能為您播放錄像節(jié)目。但我們有音樂(lè)節(jié)目可供您欣賞(請(qǐng)您使用耳機(jī),選擇您所喜愛(ài)的節(jié)目。如果您需要幫助,我們將隨時(shí)為您服務(wù))。

謝謝!

Ladies and Gentlemen,

We regret to inform you that the video system is not available on this flight. Only audio programs can be accessed. (Headsets may be obtained from your flight attendants. If you need any assistance, please do not hesitate to contact us!)

Thank you!


8、女士們、先生們:

請(qǐng)注意!現(xiàn)在飛機(jī)上有一位重病旅客需要盡快搶救,為了保證病人的生命安全,機(jī)長(zhǎng)決定臨時(shí)降落在最近的    機(jī)場(chǎng),飛機(jī)將在   分鐘后到達(dá)。我們非常感謝您的理解與支持!

Ladies and Gentlemen,

May I have your attention please?

We have a passenger in need of urgent medical treatment. The Captain has decided to land immediately at  airport. We expect to arrive there in about  minutes.                            

Thank you for your understanding!


9、女士們、先生們:

我們的飛機(jī)已經(jīng)降落在   機(jī)場(chǎng),現(xiàn)在請(qǐng)帶好您的機(jī)票及貴重物品(全部手提物品)到候機(jī)廳休息等候。進(jìn)一步的消息地面工作人員會(huì)隨時(shí)通知您。

感謝您的理解與配合!

Ladies and Gentlemen,

Our aircraft has landed at   airport. Please gather your tickets, valuables (and all your personal belongings) with you when you disembark and wait in the terminal building. Further information will be provided as soon as possible.

Thank you for your understanding and cooperation!


10、女士們、先生們:

本次航班由于天氣原因造成延誤,耽誤了您的寶貴時(shí)間,給您的出行造成了很多不便,我們對(duì)此深表歉意。

需要在此轉(zhuǎn)機(jī)的旅客,請(qǐng)您告知客艙乘務(wù)員,我們將盡快為您聯(lián)系(這里的南航服務(wù)代表)地面工作人員。飛機(jī)落地后,將由他們協(xié)助您辦理轉(zhuǎn)機(jī)事宜。如有其他需要,我們將盡力為您服務(wù)。

感謝您的理解與配合!

Ladies and Gentlemen,

We are sorry for the delay of our flight due to the weather.

Those who planned to transfer at this airport, please approach the flight attendants. We will contact (the China Southern representative) our ground staff. After landing, they will help you with your connecting flight. If you require any further assistance, we would be glad to help you.

Thank you for your understanding and cooperation!



備注:廣播詞中的空白處可根據(jù)自己的需要補(bǔ)充地名、時(shí)間、數(shù)字等。


二、技能測(cè)試項(xiàng)目3:面試官問(wèn)答

假設(shè)你是航空公司服務(wù)人員,遇到下列場(chǎng)景中的情況,該如何應(yīng)對(duì)?

場(chǎng)景1

廣州—北京航班,延誤一個(gè)小時(shí),旅客得知航班延誤,非常生氣,要求下飛機(jī)并退票。

場(chǎng)景2

廣州—杭州航班,由于出發(fā)地廣州白云機(jī)場(chǎng)上空雷雨覆蓋,航班延誤沒(méi)有具體起飛時(shí)間。一位金卡旅客急于前往杭州參加一項(xiàng)重要的招標(biāo)會(huì)議且金額巨大,旅客非常生氣要求乘務(wù)員解決問(wèn)題。

場(chǎng)景3

客艙中有一位旅客暈機(jī),乘務(wù)員前來(lái)幫忙時(shí)旅客不小心吐在乘務(wù)員身上。

場(chǎng)景4

客艙中有一位非常調(diào)皮的小旅客,來(lái)回跑動(dòng),旁邊的旅客非常不滿(mǎn)。

場(chǎng)景5

頭等艙兩位旅客聊天,影響到頭等艙要客的休息。

場(chǎng)景6

飛機(jī)上有一位7歲無(wú)人陪伴兒童大哭說(shuō)想媽媽了,一定要下飛機(jī)。

場(chǎng)景7

凌晨1點(diǎn),乘務(wù)員巡視客艙,發(fā)現(xiàn)一名旅客正在睡覺(jué),于是為這位旅客輕輕蓋上毛毯,這位旅客忽然睜開(kāi)眼睛,指責(zé)乘務(wù)員影響了他的休息。

場(chǎng)景8

一位旅客十分不滿(mǎn)地向乘務(wù)員告狀:“小姐,你管不管啊,前面這個(gè)人脫了鞋還把腳翹這么高,味道重的都快讓我們中毒了!”

場(chǎng)景9

北京—廣州航班,乘務(wù)員在送飲料時(shí)橙汁提供完了,但旅客非要喝橙汁不可。

場(chǎng)景10

乘務(wù)員送飲料時(shí)不小心將果汁灑在了旅客的衣服上,該怎么辦?





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